Customer Care
Caring For Your Jewellery
A few simple habits keep your pieces looking their best for a lifetime.
Gold Jewellery
- Remove before swimming, bathing, or applying lotion, perfume, or hairspray — chemicals can dull the finish.
- Clean gently with a soft cloth; for a deeper clean, use mild soap in lukewarm water and a soft brush.
- Store separately from other pieces to avoid scratches, ideally in a soft pouch or lined box.
Silver Jewellery
- Silver tarnishes naturally with air exposure — wipe with a soft, lint-free cloth after each wear.
- Store in an airtight pouch or box; anti-tarnish strips help if worn infrequently.
- Avoid contact with chlorinated water, perfumes, and household chemicals.
Diamond & Gemstone Jewellery
- Clean with a soft brush and mild soapy water; rinse and pat dry with a lint-free cloth.
- Avoid ultrasonic cleaners on softer or treated stones unless advised by a jeweller.
- Check prong settings periodically to make sure stones stay secure.
Platinum Jewellery
- Platinum develops a natural patina over time — this is normal and can be re-polished if desired.
- Clean with warm soapy water and a soft cloth; avoid harsh chemicals.
- Durable but still best stored separately to avoid surface scratches from harder stones or metals.
For a specific concern or a professional cleaning/polishing service, reach out to our team in-store or on WhatsApp.