65 Years of Trust • 2.5% Making Charges* Terms apply

Customer Care

Caring For Your Jewellery

A few simple habits keep your pieces looking their best for a lifetime.

Gold Jewellery

  • Remove before swimming, bathing, or applying lotion, perfume, or hairspray — chemicals can dull the finish.
  • Clean gently with a soft cloth; for a deeper clean, use mild soap in lukewarm water and a soft brush.
  • Store separately from other pieces to avoid scratches, ideally in a soft pouch or lined box.

Silver Jewellery

  • Silver tarnishes naturally with air exposure — wipe with a soft, lint-free cloth after each wear.
  • Store in an airtight pouch or box; anti-tarnish strips help if worn infrequently.
  • Avoid contact with chlorinated water, perfumes, and household chemicals.

Diamond & Gemstone Jewellery

  • Clean with a soft brush and mild soapy water; rinse and pat dry with a lint-free cloth.
  • Avoid ultrasonic cleaners on softer or treated stones unless advised by a jeweller.
  • Check prong settings periodically to make sure stones stay secure.

Platinum Jewellery

  • Platinum develops a natural patina over time — this is normal and can be re-polished if desired.
  • Clean with warm soapy water and a soft cloth; avoid harsh chemicals.
  • Durable but still best stored separately to avoid surface scratches from harder stones or metals.
For a specific concern or a professional cleaning/polishing service, reach out to our team in-store or on WhatsApp.